At SCENTMERE, every order is prepared and packed with care. Please review our shipping information before placing your order.
Processing Time
We aim to process and ship orders within 72 hours, excluding weekends and holidays.
During sales, launches, holidays, or periods of high order volume, processing may take slightly longer. Any significant delays will be communicated by email.
Please note that processing time is separate from delivery time.
Delivery Time
Once your order has shipped, delivery usually takes 1–7 business days, depending on your location and the shipping carrier.
Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances outside of our control.
Tracking Your Order
Once your order ships, you will receive a confirmation email containing your tracking information.
Please allow up to 24–48 hours for tracking updates to appear after your package has been accepted by the carrier. Be sure to check your spam or promotions folder if you do not see the email.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
SCENTMERE is not responsible for packages delivered to an address entered incorrectly by the customer.
Delayed or Missing Packages
If your tracking information shows no movement or your package has not arrived within the expected delivery window, please contact the shipping carrier first.
You may also email us with your order number at:
SCENTMERECOMPANY@GMAIL.COM
We will do our best to help you locate your package. However, SCENTMERE is not responsible for carrier delays, stolen packages, or packages marked as delivered by the carrier.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
Your full name
Order number
Clear photos of the damaged item
Photos of the shipping box and packaging
Please keep the original packaging until your claim has been reviewed.
Questions?
For shipping or order-related questions, contact:
SCENTMERE
Founder: Adilene Nava
Email: SCENTMERECOMPANY@GMAIL.COM
We aim to respond within 1–2 business days.
