Returns & Refunds
At SCENTMERE, we want you to feel confident when shopping with us. Please review our return and refund policy before placing your order.
Return Eligibility
We accept return requests within 14 calendar days of delivery.
To qualify for a return, the candle must be:
Unused and unburned
In its original condition
In its original packaging
Accompanied by proof of purchase
For safety and quality reasons, candles that have been lit, burned, altered, or damaged after delivery cannot be returned.
How to Request a Return
To begin a return, email us at:
SCENTMERECOMPANY@GMAIL.COM
Please include:
Your full name
Order number
The item you would like to return
The reason for the return
Photos of the item, when applicable
Please do not send your order back until your return request has been approved and return instructions have been provided.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are nonrefundable.
We strongly recommend using a trackable shipping service. SCENTMERE is not responsible for return packages that are lost or damaged in transit.
Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as it arrives.
If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery at SCENTMERECOMPANY@GMAIL.COM.
Include:
Your order number
Clear photos of the item
Photos of the shipping box and packaging
A brief description of the issue
Please keep the item and all original packaging until your claim has been reviewed.
Once approved, we may offer a replacement, store credit, or refund depending on the situation and product availability.
Refunds
Once your return is received and inspected, we will email you with the outcome of your request.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to post the refund to your account.
Shipping charges are not refunded unless the return was caused by an error made by SCENTMERE.
Cancellations and Order Changes
Please contact us as soon as possible if you need to cancel or change an order.
Because we aim to process and ship orders within 72 hours, we cannot guarantee cancellations or changes once an order has entered processing.
Orders that have already shipped cannot be canceled.
Items That Cannot Be Returned
The following items are not eligible for return:
Used or burned candles
Items returned after the 14-day window
Items without their original packaging
Items damaged after delivery
Gift cards
Personalized or custom-made products
Final-sale or clearance items, when marked as final sale
Exchanges
We do not offer direct exchanges at this time.
You may request a return for an eligible item and place a new order for the product you prefer.
Missing or Stolen Packages
SCENTMERE is not responsible for packages that are marked as delivered by the shipping carrier but cannot be located.
Please check with household members, neighbors, your local carrier, and the area surrounding the delivery location before contacting us.
We will do our best to assist, but replacements and refunds are not guaranteed for packages confirmed as delivered.
Contact Us
For return or refund questions, contact:
SCENTMERE
Founder: Adilene Nava
Email: SCENTMERECOMPANY@GMAIL.COM
We aim to respond within 1–2 business days.
